TERMS AND CONDITIONS

 THE TERMS AND CONDITIONS SET OUT ARE FOR PURCHASES MADE ONLINE THROUGH JSS MARKETING LTD

 

WHO ARE WE ?? 

MASQUERADECOSTUME.CO.UK has been in the Costume and Fancy Dress sector for the past 30 years, Hiring, Retailing and supplying bespoke and off the peg costumes to the general public, corporate, stage and TV. The terms and conditions listed will apply to you and Masqueradecostume.co.uk for the sales and purchases you choose.

 COPYRIGHT

All rights including copyright in the content of these Masqueradecostume web pages including Web Site design and text and any other material,are owned and monitored by Masqueradecostume and their agent. You may only download the content of these pages for your own private use.This Web Site must not be used for any commercial use,transmit or show or play in public,or change the content in any form.

ACCEPTANCE OF TERMS & CONDITIONS

By ordering goods from Masqueradecostume you accept these Terms and Conditions.The Terms and Conditions are subject to change at any time, it is your resposibility to check these terms and conditions before ordering any products in case of any changes

 

 ORDERS

 

For orders placed before Noon Monday to Friday, excluding Bank Holidays, we will aim to ship the same working dayor within 1 working days of recieving your order,although we cannot gaurantee this if for any reason the item is out of stock.

Pricing of goods are correct at the time of ordering and these prices will be honoured,however we reserve the right to change the price of goods without any prior notice. All orders are subject to acceptance and availability of goods.

Because of the type of products we offer,there can be on occasions minor variations to products in the style and colour.

You will receive an e-mail to confirm that you order has been recieved and Masquerade will keep you updated on order status.

 WHEN CAN I EXPECT MY ORDER TO ARRIVE

Orders recieved through masqueradecostume.co.uk are processed Monday to Friday and if the stock is available will usually be despatched the same day or within 1 day of receiving your order. Your goods should be with you within a 1 - 2 days, (Excluding weekends and Bank Holidays) At very busy times of the year, please be patient as this may result in a small delay of an extra day or 2. .... However Masqueradecostume will always endeavour to get your goods to you as quick as we can pick, pack & post !!! 

Orders recieved after 12 noon may not be handled until the following day, please allow for this when ordering  (excluding Saturday & Sunday and Bank Holidays).

 

 DELIVERY

 

Where we deliver to:

We can deliver orders anywhere to the U.K Mainland .

PLEASE NOTE THAT WHEN ORDERING MORE THAN ONE ITEM, IN SOME INSTANCES GOODS MAY BE SHIPPED SEPERATELY DUE TO DIRECT DESPATCH FROM DIFFERENT SUPPLIERS AND ALSO DEPENDANT ON STOCK AVAILABILITY. You will still receive your goods ordered within the standard delivery timescale, and Masqueradecostume will keep you informed and updated at all times of delivery and order status. (You will only be charged one delivery charge in such cases)  Where possible Masqueradecostume will endeavour to pack and ship orders together.

Masquerade will contact you if there is any question or concern on being able to deliver your item in time, or if your goods are not available.

 

Method of delivery U.K

 

Masqueradecostume.co.uk offer the following delivery service within the U.K

Royal Mail First Class Recorded Post

Please Note  Royal Mail do not guarantee a delivery time for delivery, Please allow up to 2 working days. However please note. This may be extended at very busy times such as Halloween, Christmas, New Year or Bank Holidays.

 1st ClASS RECORDED

 £4.50 +vat
  


LOST PARCELS

 

On rare occasions Royal Mail or carriers do mislay goods in transit. If this should occur please allow 10 days for the parcel to arrive from the date of despatch.After 10 days please check your local sorting office is not holding your goods. On line information is available on Royal Mails web site.

If we are not contacted within 30 days,an insurance claim cannot be made and therefore the customer will be unable to claim any loss from masqueradecostume.co.uk

 PLEASE NOTE: IT IS THE CUSTOMERS RESPONSIBILITY TO ENSURE THE CORRECT DELIVERY ADDRESS IS GIVEN WHEN PLACING AN ORDER. ( we request that you always double check the information you input before processing the order for payment)

MASQUERADE WILL NOT BE HELD RESPONSIBLE OR BE LIABLE FOR ANY ORDERS THAT CANNOT BE DELIVERED OR MAY GO MISSING DUE TO THE CUSTOMER SUPPLYING INCORRECT INFORMATION OR FOR ADDRESS DETAILS THAT ARE PART MISSING.

 

RETURNS

 

At masqueradecostume we want to offer our customers the best possible service. If you are not entirely happy with your purchase, please return it within 14 days of the date shown on your invoice. Some products may be NON-Returnable due to hygiene reasons. This is indicated at the bottom of this section.

HOW TO MAKE A RETURN 

  • You must notify us by email before you return your product / goods.
In order to do this, You must:
  • Email us at  sales.masquerade@gmail.com. 
  • You will be issued with a returns number, this will act as a reference for us to enable us to identify your order. ( Requests for a returns number will be issud as soon as possible & within 24 hours of receiving the request)
  • Please request a returns number when you email us and state the order name and order number.
  • Once you have received your returns number from us please fill this in on your returns form ( If you did not receive a returns form with your goods please request one and we will email one to you in PDF format at the same time as  your returns number for you to print off and fill in )

RETURNING THE PARCEL
 
  • The goods must be re-packed in the same condition as they were received 
  • All original Tags, Labels, Packaging must be attached and undamaged, and unused ! ( Items returned used, without packaging and tags attached will forfeit the right to a refund)
  • Ensure you try any goods on with care, damages will not be accepted back .
  • Please fill in & enclose your "Returns Form" in with your goods and ensure the parcel is sealed well
  • Please Return to : Masquerade online returns dept, Daniels Farm, Church Lane, Tibberton, Worcester, WR9 7NW
  • Take your parcel to return to a Post Office counter and obtain a postage receipt from the Post Office, this will act as your proof of return. 
  • You are responsible for the goods & the return cost of the postage. We recommend that you send the goods back via Special or Recorded delivery for security.  With this you will be able to track your parcel and ensure we have received it safe & sound back at Masquerade.
  • Masquerade cannot be held responsible for items posted back to us that may go missing in transit and cannot be tracked.

REFUNDS
 
  • No refunds will be processed until goods are received back at Masquerade
  • We will process a refund for returned goods that are in accordance with our returns policy
  • Items must be returned in their original condition within 14 days of Invoice date. Thereafter returns will not be accepted
  • Once the goods have been received and inspected by Masquearde we will process your refund
  • Please allow up to 10 days for returns & refunds to be processed .
  • Please note Masquerade will not refund the original postage costs, unless the goods are proven to be faulty, In such case a full refund will be made.
 
NON RETURNABLE ITEMS / GOODS
 
The following items are NON RETURNABLE due to Hygiene and will not be accepted back by Masqueradecostume.co.uk unless proven to be faulty, In such case please call / contact us regarding this matter within the 14 day time scale...
ITEMS THAT WILL NOT BE ACCEPTED BACK FOR RETURN / REFUND ARE: 
 
  • TEETH, 
  • MAKEUP, 
  • MOUSTACHES & BEARDS, 
  • PROSTHETICS, 
  • TIGHTS, 
  • WIGS,
  • INFLATABLES, 
  • EYEMASKS, 
  • AEROSOLS  
  • CONTACT LENSES.

 

Failure to comply with these conditions will result in no refund being granted

This returns policy does not affect your statutory rights

 

YOUR RIGHT TO CANCEL

You have the right to cancel your order under UK legislation within seven working days of delivery (starting the day after you receive your order) this is separate and additional to our returns policy.

 

HOW TO CANCEL AN ORDER

To cancel an order please send in writing a request to cancel the contract,by e.mail to the following address: sales.masquerade@gmail.com

Please state your order number,date of purchase,name and contact details & the item you wish to cancel.

Upon cancellation & return of Goods being accepted a Refund will be made in full within 10 Working Days.

Masquerade online customer support

Daniels Farm, Church Lane, Tibberton, Worcester, WR9 7NW 

E.mail : sales.masquerade@gmail.com

 

PAYMENT PROCESS

We accept payment by Credit card & Debit card

All major credit and debit cards are processed securely by Sage Pay.

 

PAYMENTS

 

All credit and debit card holders are subject to validation checks and authorisation by the card issuer.If the issuer of your payment method refuses payment to us we will not be liable for any delay or non-delivery of goods.

 

Force majeure

Any failure to deliver your order,or any delay in your order being recieved,or damage to goods that is caused by some event beyond our control masqueradecostumehire.co.uk will not be liable.

All prices are VAT inclusive exept for exempt items i.e. Childrens costumes, Books etc.

Please note  No order will be despatched for delivery until the goods are paid for in full.

 

SECURITY

 

All payments are processed through Sage Pay and you can rest assured that your payment is secure.Any credit or debit card details,ie card number etc are not able to be viewed by any member of staff at masqueradecostume.co.uk,the information you give us is retrieved only by Sage Pay.

 

CONTACTING US

 

If you have any queries regarding your order placed with us please e.mail to sales.masquerade@gmail.com or phone 01905 676262 Monday to Saturday 09.30am to 17.00pm hrs calls charged at the standard rate.

Postal communication

Masquerade costume

Daniels Farm, Church Lane, Tibberton, Worcester, WR9 7NW 

VAT No GB 131 1083 69